Changes to the Experian and illion credit reporting bodies
Until recently there were three main credit reporting bodies in Australia: Experian, illion and Equifax. From 1 April 2026, there will only be two credit reporting bodies (CRB), with illion and Experian operating as a single Experian CRB.
If a lender checks your ‘Experian’ credit report from 1 April, they will be using the new Experian credit report that will include all information previously held on both the illion and Experian CRB’s. It may take some time for lenders to update the names of the credit report in all their letters and other documents. For a little while, if you see a reference to ‘illion’ in something your lender sends you, this probably will generally refer to the new Experian credit report.
If your lender tells you that they checked your ‘Experian’ credit report before 1 April, they would have used the old Experian credit report.
Don’t worry – if you want to find out anything about your Experian or illion credit reports, you can contact Experian through 1300 783 684
The new Experian credit report will include all the information from the old illion report plus some information from the old Experian report, including ‘credit enquiries’ that were on the old Experian report. That’s easy. Just request your (new) Experian credit report from Order Your Free Credit Report | Experian Australia. This includes all the illion information. For corrections on your Experian credit report, see https: www.experian.com.au/consumer/correction-process . More information about corrections generally, see Fixing errors in your credit report - CreditSmart While that may refer to the old Experian report you can still see what was on your old Experian credit report before 1 April by going to https://www.experian.com.au/consumer/order-credit-report That will refer to the new Experian report. You can access that report from https://www.experian.com.au/consumer/order-credit-report If you think there are any errors, you can ask Experian or the credit provider to correct the information. See https://www.experian.com.au/consumer/correction-process Because of the change to the Experian credit reporting body, it’s not unusual for your score to change. That is because the calculation used to create the score has changed. It shouldn’t be anything to worry about. However, if there has been a big change, it would be worth getting a copy of your new Experian credit report (available from https://www.experian.com.au/consumer/order-credit-report, just to check everything is correct on that report. If your identity has been stolen, you can ask for a ‘ban’ to be put on your credit report, which can help avoid the fraudsters taking out loans in your name. See Protecting your credit identity is critical to maintaining your credit health - CreditSmart If you put a ban on your Experian credit report before 1 April, that would probably have been on the old Experian report, which is no longer being used by any lenders. Therefore, you don’t need to do anything about that ban. If you also asked for a ban to be put on the other credit reports at the same time, they will continue as normal. If you want to place, extend or remove a ban please refer to: · Experian https://www.experian.com.au/consumer/request-a-ban · Equifax https://www.equifax.com.au/eform/submit/credit_ban03 FREQUENTLY ASKED QUESTIONS