Melbourne, 2 July 2019: Research from credit information website, CreditSmart.org.au, has revealed that one year on from the adoption of Comprehensive Credit Reporting (CCR), most Australian consumers are still unaware of the changes that are impacting their credit health, and may not know how it can impact their future credit applications.
The research found that in the last 12 months, only one in four consumers checked their credit report. More worryingly, consumers who are struggling with their credit health said they were just as likely to seek advice from credit repair or debt management services as they would from their lender or free financial counsellor.
“Consumers are still largely unaware of credit reporting, what information is contained in their credit report, and what that means about their borrowing behaviour and overall credit health,” said Mike Laing, CEO of the Australian Retail Credit Association (ARCA), which founded CreditSmart.
“Our research has found that while awareness has actually increased 11% from last year, less than 1 in 3 consumers are aware that credit reporting has changed. Importantly however, awareness is higher among those with a real need to know – with one in two consumers who are planning to make a significant purchase in the next 12 months being aware of the changes,” added Mr Laing.
The rollout of comprehensive credit reporting has accelerated rapidly in Australia since last year, with more data shared than ever before. By September this year, comprehensive credit information for 80% of consumer loan accounts will be available.
“CCR allows lenders to share and view more detailed credit information about consumers to provide a clearer view of a consumers’ credit history. This is a positive move for consumers who have a strong history of making payments on time.” added Mr Laing.
Consumer awareness highest for users of riskier credit products
According to CreditSmart, credit cards make up the majority of accounts currently in the CCR system at around 87%, followed by mortgages at 9%.
Yet, people who hold these mainstream types of accounts are the least aware of the changes to credit reporting and may not be aware of the value it adds to their credit history, if they have a strong record of making payments on time.
It was also found that those consumers with products that are sometimes seen as riskier, such as leases for household goods (61%), cash loans (54%) and payday loans (79%), plus personal loans (55%), are all far more aware of the changes to credit reporting This could indicate the users of those products have been given more information about the changes, or that they have taken more time to understand the changes.
Consumers using these riskier products also rated their credit health as significantly worse than users of home loans and credit cards.
Interestingly, Buy Now Pay Later (BNPL) users have relatively low awareness of credit reporting changes despite significant numbers rating their credit health as poor.
Consumer awareness a work in progress
Awareness of credit reporting changes is not the same as understanding the detail behind their credit report, according to Mr Laing.
“It is easy to understand how consumers may become confused about what’s important when it comes to credit reporting and their credit health. There’s a lot of information out there and it’s important to bring it back to a simple, straightforward message.
“We want consumers to be aware of the importance of their credit history to their credit health – and how that history may impact their financial future. The steps are to understand how the credit reporting system has changed, to get your credit report to see your credit history and to manage the credit that you have responsibly” added Mr Laing.
Your credit report is available, for free, from each of the credit reporting bodies once a year:
Check your Credit (Illion)
Check your credit provides you with a copy of your personal credit report as held by Illion, previously known as Dun & Bradstreet, enabling you to view your complete credit history, see how it is being portrayed to credit providers and request a change to your credit report.
Call: 1300 734 806
Experian Australia Credit Services
An Experian Credit Report provides a snapshot of an individual’s current and historic credit information. You can order a free copy of your credit report or request a correction to your credit report.
Visit Experian website
Call: 1300 783 684
Equifax is Australia’s leading credit reporting agency, providing products to help you understand and manage your credit history, including access to a free copy of your credit report .
Visit the Equifax website
Call: 13 83 32
Tasmanian Collection Service
Tasmanian Collection Service provides complete credit protection for businesses trading in Tasmania.Visit: www.tascol.com.au
Call: (03) 6213 5555
Compuscan consumer care details:
- Request a credit report: firstname.lastname@example.org
- Resolving queries on your credit report or if you think you might have been a victim of fraud: email@example.com
- For complaints (if you feel that Compuscan has not complied with our obligations under the Privacy Act): firstname.lastname@example.org.
- Phone: 0289077239
- Website: www.compuscan.com.au