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Identity theft

What is identity theft?

Identity theft is the stealing and use of your personal data. This may happen online, through email or phone scams, spyware on your computer or even just stolen mail. Criminals are usually trying to steal money directly or to set up fake accounts in someone else’s name.

A stolen identity can be used to:

  • apply for credit
  • access personal and/or financial details
  • open bank or utility accounts
  • open mobile phone accounts
  • access tax refunds
  • create fake ID such as driver’s licences, passports, Medicare cards
  • steal from bank accounts
  • demand payments
  • fraudulently claim government benefits

How do I know if I’m a victim of ID theft?

Here are some clues that have alerted other people that their ID has been stolen:

  • you get an unexpected letter from a bank or the ATO
  • you’re denied straightforward credit such as a store card or credit card limit increase
  • you get emails from legitimate businesses about a purchase you never made
  • your bank flags a suspicious credit card transaction
  • you start getting calls from collections agencies for credit you know nothing about
  • you stop receiving emails or paper statements for credit cards or bank accounts
  • new licences, credit cards etc stop coming
  • unusual transactions appear on statements or bills are suddenly a lot higher than normal
  • there are unusual enquiries or changes to your credit report

Actions – reporting identity theft

Work out what type of identity document has been stolen and what it could affect, and remember that a fraudulent driver’s licence for example, can not only attract fines and demerit points but can also be used to open bank accounts etc. Contact all businesses and organisations you think may be affected and change relevant passwords and PINs.

Get your credit report from each of the three main credit reporting agencies in Australia. These reports will help you determine if someone has tried to fraudulently open a credit account (usually with a bank or a service provider) in your name.

How to check your credit rating?

As soon as you have a firm indication there is a problem, notify the police. Many organisations will require a police report before they can rectify the situation and cancel any credit that’s been opened in your name.

If you are not sure whether your ID has been stolen, you can call the free government ID Care line on 1300 IDCARE (or 1300 432 273).

So how does it happen?

Identity thieves are incredibly smart and innovative. Theft can involve actually stealing (or fraudulently copying) things that identify you such as a driver’s licence, credit card, bank statement, tax return, salary slip, Medicare details etc. 

Your identity can be stolen online through fraudulent emails, fake websites that ask for your details, spyware in your computer, unsecured wifi and internet connections, and online scams. Theft also happens via scam phone calls that can sound very genuine – often they’ll even refer to you by name and, like scam emails, often seem to come from legitimate businesses you deal with.

Digital Agency: Spark Green

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